The Engine that Drives Us
It’s what’s under the hood that matters: We’ve spent hundreds of hours researching the best possible internal solutions to help us manage your business technology and security.
Our Best-In-Class technology tool stack allows us to easily manage and scale to meet our clients’ needs. The ability to track your company’s support tickets and IT projects is one of the most important parts of any MSP (Managed Services Provider). Things can get messy very quickly, allowing important tasks to fall through the cracks. But with the right PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) software in place, everything runs smooth and steady. We have crafted our PSA, RMM and security solutions to capture, document and execute tasks with an excellence that you should expect from your MSP.
This, along with decades of IT industry experience, ongoing education and outstanding peer-group and vendor support puts us in pole position, always driving IT forward.
Our service does not end when the job is done. We want to grow with you and your business. Inroad Technologies’ business model is built around integrity and community. That’s why we have so many long lasting relationships with our customers. We believe that our future depends on your success!
Contact us today for a free consultation to see how we can help you drive your IT forward.
Overview
Managed Computer Services
Help Desk Support and Proactive Desktop, Server, and Network Management
Cybersecurity
Threat Prevention and Incident Response
Technology Consulting (vCIO)
Budget Forecasting, Technology Planning, Business Software Selection and Optimization
Compliance Assessments
CIS/NIST/HIPAA Compliance Audits
Cloud Services
Azure Server, Virtual Desktop, Email, File Storage
Backup and Continuity
Cloud and on-prem Backup Config and Monitoring
Disaster Recovery
File Recovery, Business Operations Restoration
IT Projects
Network Infrastructure Planning, Installation and Deployment
Home Office/Remote Office Setup
High-End Residential and Home Office WiFi Installs and Security
VoIP Phones
Internet Phone Sales, Installation and Support
Managed Service Packages
Premium
Premium Helpdesk SupportIncludes end-user ticketing and best-in-class response times.
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Premium End-User Support SoftwareUser Ticketing system for ticket submission, rapid response time <30 minutes
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Microsoft & 3rd Party App UpdatesRegular important and critical security updates
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Managed Anti-Virus / Anti-Malware / Zero-TrustLatest Gen Antivirus plus Zero-Trust machine learning
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24x7x365 Infrastructure MonitoringMonitoring and alerting through RMM/PSA agent
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Premium Firewall ManagementConfiguration, security updates and changes
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Unlimited 5×8 Remote Support9AM-5PM Monday-Friday Help-desk
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Onsite Support |
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Password Manager App w/Dark Web Monitoring |
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Anti-virus/malware/ransomware App |
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Zero-Trust Agent |
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Simulated Phishing Attack |
Quarterly |
Vulnerability Scan / Penetration Test |
Quarterly |
IT Documentation |
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Monthly Executive Report |
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Asset & Inventory Management Report |
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IT Budget Preparation |
Bi-Annual |
Technology Business Review Meeting |
Monthly |
Security Awareness Training |
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End User Training Program |
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Technology Adoption Session |
Monthly |
Microsoft 365 Business Premium License |
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Microsoft 365 Backup License |
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Monthly Human Backup Testing |
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BDR as a Service |
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Simulated Mock BDR Test |
Monthly |
Managed Service Packages |
Economy |
Classic |
Premium |
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Premium Helpdesk SupportIncludes end-user ticketing and best-in-class response times.
|
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Premium End-User Support SoftwareUser Ticketing system for ticket submission, rapid response time <30 minutes
|
|
|
|
Microsoft & 3rd Party App UpdatesRegular important and critical security updates
|
|
|
|
Managed Anti-Virus / Anti-Malware / Zero-TrustLatest Gen Antivirus plus Zero-Trust machine learning
|
|
|
|
24x7x365 Infrastructure MonitoringMonitoring and alerting through RMM/PSA agent
|
|
|
|
Premium Firewall ManagementConfiguration, security updates and changes
|
|
|
|
Unlimited 5×8 Remote Support9AM-5PM Monday-Friday Help-desk
|
|
|
|
Onsite Support |
|
|
|
Password Manager App w/Dark Web Monitoring |
|
|
|
Anti-virus/malware/ransomware App |
|
|
|
Zero-Trust Agent |
|
|
|
Simulated Phishing Attack |
|
B-Annual | Quarterly |
Vulnerability Scan / Penetration Test |
|
Bi-Annual | Quarterly |
IT Documentation |
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|
|
Monthly Executive Report |
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|
|
Asset & Inventory Management Report |
|
|
|
IT Budget Preparation |
|
Annual | Bi-Annual |
Technology Business Review Meeting |
Bi-Annual | Quarterly | Monthly |
Security Awareness Training |
|
|
|
End User Training Program |
|
|
|
Technology Adoption Session |
Bi-Annual | Quarterly | Monthly |
Microsoft 365 Business Premium License |
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Microsoft 365 Backup License |
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Monthly Human Backup Testing |
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BDR as a Service |
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|
Simulated Mock BDR Test |
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Quarterly | Monthly |